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FAQs

Do you have a walk-in shop?
Yes! We have opened a retail shop in Manchester. Please find more information here.

What are the current shipping options?
We offer Tracked 48hr Delivery and Next Working Day Special Delivery via Royal Mail.

What is my head size? 
Place a tape measure around your head, just above your ears but below your eyebrows, to determine your approximate head size in centimetres.

What should I do if my hat or cap gets wet?
Allow the hat or cap to air-dry naturally in a warm place. Using any other source of direct heat can cause damage to the material and shape of the product.

What type of payment does The Hat Outlet accept?
We accept all major credit cards including Visa, Mastercard and PayPal transactions.

I think I’ve received the wrong item in my order. What should I do?
Please contact our Customer Service (info@thehatoutlet.com) to confirm the details of your order and to determine how to best move forward with this problem.

Do I have to pay the postage for returning my goods if I would like an exchange or refund?
Yes. However, in the event you are returning a faulty or incorrect product we will refund the postage back to you.

I’ve emailed Customer Service with an inquiry- When should I expect to hear back?
The Hat Outlet aims to respond to Customer Service emails within 2 working days and to resolve any related issues within a 14-day window.

I’ve removed the labels from my hat; Can it still be returned?
Unfortunately, no. Please be sure you want to keep your items before removing any tags or labels.

A hat I’ve just recently bought has gone on sale at a lower price – Can I request a refund of the difference?
No. Due to the nature of online product stock, The Hat Outlet reserves the right to change the product listing prices at any time without refund to previous customers.

The item I bought on sale does not fit; Can I return it?
Unfortunately, no. All sale items are non-refundable unless a fault is found.

My parcel has taken longer than expected, What should I do?
Please be patient with us. We are a family business and are exhausting all options to be able to get your orders to you in a timely manner. If you are concerned, please contact customer service regarding your parcel and we will get the latest update for you.

The Hat Outlet