You may cancel an order at any time up until the point of when the goods are dispatched. After which, you will need to return the item in order to receive a refund. Consumers must contact The Hat Outlet as soon as possible in the event of an order cancellation.
Refunds and Exchanges
We honour a 30-day refund and exchange policy.
In the event you would like to exchange your size, colour or style of product please email firstname.lastname@example.org. Please be aware, you will be responsible for paying the shipping cost of returning the product back to us for an exchange. In the event we do not have the size or colour in stock for an exchange, you will receive a full refund on your original purchase.
Please note all refunded or exchanged items must be returned to us unworn, with original tags still attached, order invoice included, and in the appropriate packaging. The Hat Outlet will be unable to offer any monetary refund or exchange if these requirements are not met. If you have lost your original paperwork, please include your order number and the reason for an exchange/ or return. Please note, failure to include this information will result in a delay in processing your exchange or return.
Our orders are packaged according to the shape and material of the products being shipped; We recommend keeping the packaging your items were delivered in until you are 100% sure you will not be returning them. If you are unable to use the original packaging and are unsure how to proceed, please contact The Hat Outlet so that we may advise you.
We aim for complete customer satisfaction with every purchase. In the unlikely event that the products provided to you are faulty, we will issue a replacement without any charge to you given the labels are still in place. Please contact us at email@example.com with a photograph of your fault claim and our customer service will happily assist you. All other refunds are at management’s discretion.
If you are contacted and instructed to return the products, please ensure the parcel is wrapped securely in the appropriate packaging to avoid damage in transit back to us. In addition, we ask that you indicate whether the goods are being returned for refund or exchange within the parcel on the invoice form provided.
In any event, if a product is returned and the labels have been removed, the product shows obvious signs of wear, or any damage has been caused by the customer- the customer’s claim will be rejected.
Products involved in a claim must be sent to the following address:
The Hat Outlet Building 9A
Unit 3 Tameside Business Park