You may cancel an order at any time up until the point of when the goods are dispatched. After which, you will need to return the item in order to receive a refund. Consumers must contact The Hat Outlet as soon as possible in the event of an order cancellation.
Refunds and Exchanges
We honour a 30-day refund and exchange policy.
In the event you would like to exchange your size, colour or style of product please contact customer service before dispatching the items back to us. Please be aware, you will be responsible for paying the shipping cost of returning the product back to us for an exchange.
Please note all refunded or exchanged items must be returned to us unworn, with original tags still attached and in the appropriate packaging. The Hat Outlet will be unable to offer any monetary refund or exchange if these requirements are not met.
Our orders are packaged according to the shape and material of the products being shipped; We recommend keeping the packaging your items were delivered in until you are 100% sure you will not be returning them. If you are unable to use the original packaging and are unsure how to proceed, please contact The Hat Outlet so that we may advise you.
We aim for complete customer satisfaction with every purchase. In the unlikely event that the products provided to you are faulty, we will issue a replacement without any charge to you given the labels are still in place. All other refunds are at management’s discretion. Please contact us explaining the reason you require a refund and customer service will assess your claim.
If you are contacted and instructed to return the products, please ensure the parcel is wrapped securely in the appropriate packaging to avoid damage in transit back to us. In addition, we ask that you indicate whether the goods are being returned for refund or exchange within the parcel.
In any event, if a product is returned and the labels have been removed, the product shows obvious signs of wear, or any damage has been caused by the customer- the customer’s claim will be rejected.
Products involved in a claim must be sent to the following address:
The Hat Outlet Building 9A
Unit 3 Tameside Business Park