Free Royal Mail Tracked shipping available [2-3 Days]
ENTER CODE WELCOME10 AT CHECKOUT FOR 10% OFF OF ENTIRE FIRST ORDER
Free Royal Mail Tracked shipping available [2-3 Days]
ENTER CODE WELCOME10 AT CHECKOUT FOR 10% OFF OF ENTIRE FIRST ORDER
ENTER CODE WELCOME10 AT CHECKOUT FOR 10% OFF OF ENTIRE FIRST ORDER
Free Royal Mail Tracked shipping available [2-3 Days]

Terms & Conditions

About Us

We are Jane Anne Designs Ltd. Whose trading name is The Hat Outlet, a company registered in England and Wales under number 08776612 whose registered office is in Manchester M34 3QS;
with email address info@thehatoutlet.com; telephone number 07425 845604. These Terms and Conditions will apply to the purchase of goods by you. By ordering any of the goods, you agree to be bound by these Terms and Conditions. Our website is for consumers wishing to purchase hats and other accessories supplied by The Hat Outlet. While we are fully committed to meeting our customer requirements, if you have any comments or concerns please allow us 3 working days to deliver a response to you via email or telephone.

Interpretation

‘Consumer’ means an individual acting for purposes which are intended for the of goods for sale;
‘Delivery location’ means the consumers premises or other location where the goods are to be sent- as set out in the order; ‘Goods or Products’ means what is being advertised on the website
that we supply to you by the number and description set out in the order; ‘Order’ means the customer’s order for the goods from the supplier as submitted following the step by step process
set out on the website; ‘Website’ means our website www.thehatoutlet.com on which the goods are advertised.

Pricing Information

Current prices are displayed in pounds sterling (£) and are available online only. We do not publish a paper copy of the pricing. The Hat Outlet reserves the right to change the product
listing prices at any time and without any notice. Please check the individual goods or sections for guidance on product pricing. Sizing Information and Product Details Product specifications should be taken as a general description. Although we make every effort for our images and descriptions to represent our products, we are at the mercy of our manufacturers. Many of our products are hand-crafted hats which can result in slight variations in the measurements and colour. Measurements given will be in the European measurement for centimetres unless otherwise
stated. If you are unsure of your head size, wrap a measuring tape around your head above your ears but below your eyebrows to get an idea of what size product you will need.

Complaints

We aim to respond to complaints within 3 working days and to have the issue resolved within 14 days. You will be kept informed by email or telephone on the progress of your resolution as it
occurs on our end. Complaints can be sent to info@thehatoutlet.com.

Making a Purchase

All orders are subject to acceptance and availability. When placing an order, you are stating all details provided by you are true and accurate and that you are an authorised user of the credit or debit card used to place the order. The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order.

We accept all major credit and debit cards; including Visa and Mastercard. Your payments are processed by ______________. We also accept payment via PayPal.

Order Acceptance and Typographical Errors

We reserve the right for refusal of an order at our sole discretion for any reason and without any liability to you. In the unlikely event that an item is out of stock, we will contact you via email with details of when we can supply the item or a refund if desired.

Orders are to only be placed by individual consumers and corporations not intended for resale (Wholesale customers must contact us directly). After the order has been accepted and payment received, a confirmation of sale will be set to the consumer within 24 hours containing an order number.

In the event that a product is mistakenly listed at an incorrect price, The Hat Outlet reserves the right to refuse or cancel any orders placed for the items listed at the incorrect price. The Hat Outlet reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit or credit card charged. If your account has already been charged for the purchase and your order is cancelled, The Hat Outlet will issue a refund.

Delivery Expectations

Delivery charges vary based on location and size of products ordered.

We aim to process orders within 2 working days upon receiving a confirmation of payment. Delivery times will depend upon destination, but orders will still be intended for dispatch within 48 hours. Orders will be dispatched in the working week to the delivery address specified by the consumer during the checkout process. Our working week is considered Monday- Friday afternoon and does not include weekends or bank holidays.

The processing and delivery times stated by The Hat Outlet are an approximation and are in no way a guarantee from the supplier. Made-to-order products on average will take several days longer.

Payment Transaction Security

We do not store your payment details on our servers. For payment transactions we have employed the services provided by_____________, a third-party industry secure payment processor.

Cancellations, Returns and Refunds

No hat will be eligible for a return, replacement, or refund if the labels have been removed.

You may cancel an order at any time up until the point of when the goods are being dispatched. After which, you will need to return the item in order to receive a refund. Consumers must contact The Hat Outlet as soon as possible in the event of an order cancellation.

We aim for complete customer satisfaction with every purchase. In the event that the products provided to you are faulty, we will issue you with a replacement without any charge to you given the labels are still in place. All other refunds are at managements discretion. Please contact us explaining the reason you require a refund and customer service will access your claim.

If you are contacted and instructed to return the products, please ensure the parcel is wrapped securely to avoid damage in transit back to us. We advise customers to reuse the packaging that the order was delivered in. In addition, we ask that you indicate whether the goods are being returned for refund or exchange within the parcel.

In any event, if a product is returned and the labels have been removed, the product shows obvious signs of wear, or any damage has been caused by the consumer- the customer’s claim will be rejected.

Products involved in a claim must be sent to the following address:

Jane Anne Designs Ltd.
Building 9A
Unit 3
Manchester
United Kingdom
M34 3QS

Collecting Your Personal Information

The Hat Outlet is as concerned as you are about the privacy of any personal information you may provide it through this website. We will ask you when we need information that identifies you or allows us to contact you. Generally, this information is requested when a product is to be mailed, you have contacted us with a question or a special request. Personal information collected by The Hat Outlet is often limited to a user’s email address but may include other information when we need to provide a service you’ve requested.

We make no effort to personally identify public users of our site. No identifying data is disclosed to any third party for any purpose. Data that we collect is used only for aggregate, anonymous server administration and log analysis. The previous statement applies to general, anonymous interactions with The Hat Outlet web servers. It does not apply to emails sent to The Hat Outlet’s staff or any information you may divulge involving offers, downloads or web requests.

This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses ‘cookies’, which are text files placed on your computer to help the website analyse how consumers use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not have access to full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Anonymous information collected by The Hat Outlet servers is used for general website analysis [see previous paragraph]. On occasion, the information may be used to improve security measures. Any personal information submitted is used for its intended purposes only. No information collected on The Hat Outlet website is disclosed to any third party for any purpose, unless required by law.

Security of Your Personal Data

The Hat Outlet strictly protects the security of your personal information. We carefully protect, to the best of our ability, your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction. Your personal information is never shared with any outside entity without your permission, except under conditions explained above.

Data Protection

The Hat Outlet will not be held liable for improper or incorrect use of the data described or information contained on these pages. The data, information and related graphics are not legal documents and are not intended to be used as such. The Hat Outlet gives no warranty, express or implied, as to the accuracy, reliability, utility or completeness of this information.

The user of this system assumes all responsibility and risk for the use of this server and the internet. The Hat Outlet disclaims all warranties, representations, or endorsements, express or implied, with regard to the information accessed from, or via, this server of the internet, including but not limited to, all implied warranties of merchantability, fitness for a particular purpose or non-infringement.

The Hat Outlet will not knowingly post copyrighted material on the internet without permission from the copyright holder. Any questions of the copyright legalities should be directed to us by email.

Disability Policy Statement

The Hat Outlet is committed to making its website accessible to all. Our goal is to comply with the requirements of Part 3 of the Disability Discrimination Act of 1995 and the Priority 1 Aspects of the Web Content Accessibility Guidelines proposed by the World Wide Web Consortium (W3C). We welcome comments on how to improve the site’s accessibility for users with disabilities. If the format of any material on our website interferes with your ability to access the information you require, please send an email to info@thehatoutlet.com. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact details.

Electronic Publications

The Hat Outlet shall not be held liable for improper or incorrect use of data or information served on the internet and links to external servers. Data information and related graphics contained in electronic publications are not legal documents are not intended to be used as such. The user of any electronic document assumes all responsibility and risk for the accuracy and verification of any information contained within it. The Hat Outlet shall not be obliged to remove any outdated information from this website or to expressly mark it as outdated. The Hat Outlet disclaims all warranties, representations or endorsements, express or implied, with regard to the information contained in all electronic documents, including but not limited to, all implied warranties of merchantability, fitness for a particular purpose or non-infringement.

External Links

The Hat Outlet strives to avoid any impropriety, or appearance of impropriety, in terms of the information served on the internet and links to external services. Various links on this site will allow you to leave The Hat Outlet website. The linked sites are not under the control of The Hat Outlet, nor the contents of any linked site or any changes or updates to such sites. The Hat Outlet is not responsible for any correspondence via email or any other medium, email list servers, webcasting or any other form of transmission received from any linked site.

Links to external servers do not imply any official endorsement by The Hat Outlet or the opinions, ideas or information contained therein, nor guarantee the validity, completeness or utility of the information provided. Reference herein to any products, services, processes, hypertext links to third parties or other information does not necessarily constitute or imply endorsement, sponsorship or recommendation.

Our resources for internet activities are limited. Therefore, we will update and add content, data, external links, and other services at our sole discretion. This website may provide addresses or hyperlinks which lead you out of the website. Except to the extent to which the website refers to The Hat Outlet’s own material, The Hat Outlet has not reviewed any such websites which may be linked and is not responsible for the content of any other websites or pages linked to or linking from The Hat Outlet’s website. Such addresses or hyperlinks are provided solely for your convenience and information and are completely beyond the control of The Hat Outlet. Accessing such websites or following such links to any other websites or pages shall be at your own risk. The Hat Outlet does not assume any responsibility for the accuracy, completeness, or legality of the contents of such websites, or for any offers and services contained therein.

Copyright

Copyright in this website is owned by or licensed to The Hat Outlet. Unless stated to the contrary, material in this website is copyright to The Hat Outlet. Reproduction is limited to the downloading to a local hard disk for your personal use. The content of the website may not be copied or otherwise incorporated into or stored in any other website, electronic retrieval system, publication or other work in any form without the prior written consent of The Hat Outlet or in accordance with the Copyright, Designs, and Patents Act of 1988. Contact Information Please feel free to contact us with any questions or inquiries you may have. We aim to respond within 24 hours.

E-mail: info@thehatoutlet.com

Privacy Policy

Statement of Privacy

The Hat Outlet is committed to protecting your privacy while providing you with a high quality and secure online experience. You can navigate our website without providing any personal information. However, we do offer some services and opportunities that require you to submit personal information in order for us to fulfil these requests. This statement of privacy explains data collection and use in those situations. Please read the complete privacy statement below.

Collection of Customer Information

The Hat Outlet is as concerned as you are about the privacy of any personal information you may provide it through this website. We will ask you when we need information that identifies you or allows us to contact you. Generally, this information is requested when a product is to be mailed, you have contacted us with a question or a special request. Personal information collected by The Hat Outlet is often limited to a user’s email address but may include other information when we need to provide a service you’ve requested.

We make no effort to personally identify public users of our site. No identifying data is disclosed to any third party for any purpose. Data that we collect is used only for aggregate, anonymous server administration and log analysis. The previous statement applies to general, anonymous interactions with The Hat Outlet web servers. It does not apply to emails sent to The Hat Outlet’s staff or any information you may divulge involving offers, downloads or web requests.

This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses ‘cookies’, which are text files placed on your computer to help the website analyse how consumers use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not have access to full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Anonymous information collected by The Hat Outlet servers is used for general website analysis [see previous paragraph]. On occasion, the information may be used to improve security measures. Any personal information submitted is used for its intended purposes only. No information collected on The Hat Outlet website is disclosed to any third party for any purpose, unless required by law.

Security of Your Personal Information

The Hat Outlet strictly protects the security of your personal information. We carefully protect, to the best of our ability, your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

Your personal information is never shared with any outside entity without your permission, except under conditions explained above.